Item Data Support Analyst
| Company | The Home Depot |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- 2 years of work experience.
Responsibilities
- Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes.
- Research and address management escalations completely and timely.
- Ensure the Level 1 support team is responding to supplier issues received via the supplier hotline, chats, and tickets timely, completely, correctly, and professionally.
- Identify and address training gaps.
- Plan and lead all phases of a project’s lifecycle; this includes the proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables.
- Keeps projects on-task and within expectations of project timelines.
- Ensures deliverables and goals for area of responsibility are met or exceeded.
- Provide new or refresher training as needed to offshore and onshore users.
- Educate internal Home Depot users on how the data flows and should be used/updated.
- Primary contact for internal The Home Depot teams concerning data issues impacting consuming systems.
- Measures ongoing effectiveness of programs against organizational metric targets.
- Develops and executes ongoing enhancement/optimization based on measured performance and customer feedback.
- Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements.
- Develops and maintains day-to-day relationships with internal and external partners to support IDM initiatives.
Preferred Qualifications
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- 1-2 years of data analysis experience
- 1-2 years experience in E-commerce, data management, and/or process analysis and improvement
- 1-2 years experience in a application support based role
- Ability to handle and prioritize multiple tasks
- Outstanding written and verbal communication skills
- Effective interpersonal and problem solving skills