JD Logistics – Key Account Manager
| Company | JD.com Inc |
|---|---|
| Location | Fontana, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum Three years of supervisory experience in operations, logistics, distribution and/or warehouse environment
- Demonstrate ability to forecast and respond to demand
- Experience in e-commerce setting highly desired
- Bachelors degree in business, finance, economics, analytics or supply chain
- Exceptional account management skills, ability to partner/collaborate with third party vendors
- Highly analytical, with strong attention to detail
- Knowledge of ERP system
- Bilingual in Chinese is required
Responsibilities
- Ensure successful on-boarding of new clients by coordinating with sales, solution, and operation teams and provide training on whole cycle warehouse processes and OMS system
- Conduct monthly P&L analysis on different accounts/clients to evaluate the profit and margin of different business models
- Lead and work on warehouse optimization projects-based WMS/OMS/Billing system and warehouse operation process
- Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance
- Build up the Customer Relationship Management (CRM) system by cooperating with various team under JD.COM Group, including teams from Europe, Thailand, Indonesia etc.
- Coordinate with different third-party service providers and monitor the SLA and performance of supplier
- Assist Account Receivable and Account Payable in billing process by streamlining and recommending ongoing improvements to current billing process
Preferred Qualifications
- Experience in e-commerce setting highly desired