Junior Computer Support Technician

Junior Computer Support Technician

Requirements

• Bachelor’s degree with 2 – 4+ years’ prior relevant experience. Or Master’s with 2 years’ prior relevant experience. A High School diploma with an additional 2 years’ relevant experience may be considered in lieu of a degree.
• Interim Top-Secret clearance is required with ability to obtain a Final Top Secret.
• Experienced with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
• Windows 10/11 and Windows Server 2022 troubleshooting.
• GOTS/COTS application, installation, configuration, and troubleshooting.
• Industrial computer and Dell systems installation, configuration, and troubleshooting.
• Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).
• The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology.

Responsibilities

• Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness.
• Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
• Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.
• Reviews data from a DoD Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediates incidents.
• Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.

Preferred Qualifications

• Lifecycle management experience (PC Imaging & Disposition).
• Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.
• Workstation and Server RAID understanding.
• Experience with virtualization.
• Infrastructure equipment troubleshooting such as Tripplite or Eaton UPS’, Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.
• Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).
• Prior experience in a Network Operations Center environment.
• Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience.