Key Account Director
| Company | Zeta |
|---|---|
| Location | New York, NY, USA, Minneapolis, MN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- Relationship Management
- Client relationship building skills to establish trust across the C-suite to procurement managers
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution abilities
- Exceptional organizational and time management skills
- Analytical mindset with the ability to interpret data and make informed decisions
- Analyze issues and develop innovative solutions
- Utilize strategic thinking to anticipate potential problems
- Develop and execute comprehensive account plans
- Identify opportunities for growth and expansion
- Providing expert advice and insights to clients
- Demonstrating a deep understanding of the client’s business and industry
- Offering proactive solutions and anticipating client needs
- Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining client’s trusted advisor status
- Bachelor’s degree in business administration, Marketing, or a related field
Responsibilities
- Develop and maintain strong, long-lasting relationships with key client(s)
- Serve as the primary point of contact for all matters specific to these accounts
- Identify and execute strategic initiatives that drive growth within the key account
- Collaborate with internal teams to tailor solutions that meet the clients’ needs
- Develop strategies to increase revenue from key account
- Monitor and analyse account performance to identify new opportunities for growth to increase Zeta’s share of wallet
- Lead negotiations for contracts, renewals and agreements with key client(s)
- Ensure that all terms align with both the client’s needs and the company’s objectives
- Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management
- Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively
- Work to anticipate client needs and exceed their expectations
- Collaborate with marketing, product development, and other departments to ensure that client requirements are met
- Facilitate seamless communication between clients and the company
- Conduct market research to stay updated on industry trends and client needs
Preferred Qualifications
- Payments/Banking experience at large public companies such as Fiserv, FIS, TSYS is a plus