Key Customer Success Manager
| Company | C.H. Robinson |
|---|---|
| Location | Chicago, IL, USA, Memphis, TN, USA, Eden Prairie, MN, USA |
| Salary | $71800 – $149200 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree from accredited college or university
- Minimum 4 years of industry experience
- Ability to travel up to 25% (domestically and internationally)
Responsibilities
- Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections
- Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions
- Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model
- Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals
- Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights
- Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition
- Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources
- Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations
- Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement
- Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives
Preferred Qualifications
- Healthcare experience
- Knowledge of Supply Chain and/or Logistics industry
- Account Management and/or Customer Success experience
- Advanced proficiency in Microsoft Office Suite of programs
- Presentation experience with internal and external key decision makers
- Demonstrated experience in consultative and strategic sales
- Ability and desire to work in a fast-paced environment
- Strong negotiation and conflict resolution skills
- Advanced written and verbal communication skills
- Demonstrates skill of managing internal and external customer expectations
- Proven ability to build, lead, and foster a team-oriented environment
- Values a diverse and inclusive work environment