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Lead – Account Management
| Company | Nextdoor |
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| Location | Chicago, IL, USA |
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| Salary | $108500 – $122500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years in the ad tech industry; 3+ years managing a client services team and/or the ability to perform at an advanced level in the domain
- Strong mentoring, coaching, and people management skills—set up your team for future success
- Strong understanding of campaign strategy, management, and optimization within a biddable environment
- Desire to learn the Nextdoor tech and be a product champion for their team
- Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
- Positive, Curious, with a hunger to learn, and a passion for problem-solving
- Ability to identify, collaborate and drive change
- Ability to lead multiple projects while maintaining strong attention to detail
- Passion for building and transformation; excited to grow with the company
- Self-motivated and comfortable ideating your own goals based on company objectives
- Team-oriented mentality that likes making new friends
- Curiosity, hunger to learn, and passion for problem-solving
Responsibilities
- Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise
- Identify areas of skill development; grow and develop Account Managers through strong mentorship
- Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers
- Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
- Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
- Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
- Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
- Be the main point of escalation and advocate for your team, vertical, and customers
- Collaborate with leadership to strategize and execute the long-term vision for the Account Management team
- Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
- Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Preferred Qualifications
No preferred qualifications provided.
