Lead Business Analyst – Operations

Lead Business Analyst – Operations

Requirements

• Bachelors in Information Technology, Business Administration, Operations Management, or a related field.
• 7 years of experience in a business analyst role with a focus on Operations management or extensive experience in business process analysis and optimization.
• Excellent communication, negotiation, and influencing skills.
• Strong strategic thinking, analytical, and problem-solving skills.
• Proficiency in business analytics tools and software development methodologies.
• Proven leadership skills with the ability to influence and motivate others.
• Proven ability to coach and mentor business analyst at various levels
• Experience in project management tools and methodologies (e.g. Waterfall, Agile-SCRUM).
• Strong Operations business acumen and understanding of various business processes.
• Ability to travel up to 10% (within and outside of the US).
• Must have a reliable internet connection (minimum 10 mb download speed) at home for remote and hybrid positions.

Responsibilities

• Engage with Operations business stakeholders to understand their needs and translate them into the appropriate level of requirement detail to support solution development.
• Work with software development teams to design and implement solutions that meet business requirements.
• Manage changes to requirements and assesses impact to scope and complexity of projects.
• Develop and maintain traceability of the requirements from planning through post-production to ensure Operations of delivery.
• Understand, develop and apply re-usable standards for maintaining requirements.
• Use modeling tools and techniques to create modeling diagrams that help define the requirements, identify gaps in requirements and workflows.
• Analyze current Operations business processes to identify inefficiencies and opportunities for automation and improvement.
• Collaborate with Operations business units to re-engineer processes, enhancing efficiency and productivity through digital solutions.
• Assess proposed solutions to determine which solution best fits the business need, identify gaps in solution, and propose necessary workarounds or changes to the solution.
• Develop best practices and standard operation procedures for integration into business operations.
• Responsible for producing and delivering high quality, structured, fully tested solutions on time, and in accordance with business requirements and IT standards.
• Build connections with business partners, including users, vendors, project teams, and management at all levels.
• Tailor and adjust communication to cater to the requirements of all business partners.
• Act as a liaison between technical teams and Operations business units to ensure seamless communication and collaboration.
• Understand organizational culture and uses relationships to influence decisions.
• Participate in a 24/7 on-call support rotation for Operations Systems at a T3 escalation level.
• Identify and evaluate opportunities to apply technology for innovation and efficiency improvement.
• Utilize business analytics to provide insights and support decision-making processes.
• Foster a culture of continuous improvement and innovation within the organization.
• Ensure that implementations enhance efficiency, productivity, and scalability.
• Promote continuous learning and improvement regarding technologies.
• Team with the Operations Assurance team to utilize automated testing tools.
• Enterprise thinking, understand big-picture and explore innovative approaches to create effective and sustainable solutions.
• Practice and encourage Agile mindset and behaviors; coach, inspire, and mentor teams on Agile principles.
• Partner with other Business Analysts to define and implement standards and guidelines of business Analysts best practices.
• Partner with business leaders to create and turn strategies into effectively-implemented solutions.
• Ensure focus is on highest value and speed of delivery of functionality to enable business to leverage and create collaboration to prioritize effectively.
• Ability to articulate the art of the possible and challenge the status quo.
• Manage conflict and collaborate with project stakeholders and management to gain alignment on requirements and direction.
• Develop and facilitate user acceptance criteria to ensure business needs are met.
• Work with other analysts, at all levels, to increase their knowledge of business analysis tools, techniques and systems, targeted toward the level of the analyst.
• Ability to customize coaching approach based on the experience and learning style of the analyst.

Preferred Qualifications

No preferred qualifications provided.