Lead Director – Regional Operations

Lead Director – Regional Operations

Requirements

• 5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience
• Undergraduate degree required, Masters preferred
• Incredible level of organization, reliability and independence
• A passion for mentorship and team-development
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Ability to manage multiple priorities across various stakeholders and departments
• Excellent interpersonal skills, ability to work across a matrixed organization
• Travel required to centers within geography (80%)
• US work authorization

Responsibilities

• Multi-Center Operational Rigor with a focus on patient experience and engagement
• Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients
• Deep ownership of and expanded focus on patient experience
• Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams)
• Focus on schedule management, patient responsiveness, and clinical outcomes
• Continuously improving sites through proactive identification and improvement of operational opportunities
• Problem solving with center level leadership and sustainable solution creation
• Promotion of standardization to OSH best practices and SOPs to promote quality control
• Best practice sharing and coordination across centers and markets
• Implementation of Clinic Operations Programming and Improvements
• Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations
• Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives
• Partner with regional leadership to identify workflow impact across service, outreach, clinical teams
• Serve as the Subject Matter Expert in all things operational for corporate initiatives
• Leverage best practices when it comes to clinical implementation and project management
• Development and Management of Center Operations Leaders
• Instill collaborative culture between operational leaders in the region
• Onboard, train and coach new Practice Managers, with responsibility for outcomes
• Conduct independent operational reviews on performance, quality, and other metrics
• Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers
• Lead efforts in partnership with other regional leaders to support overall employee engagement scores
• Ambassador for DE&I initiatives across region
• Personify and cultivate Oak Street Health’s mission to rebuild healthcare as it should be within the Region
• Other duties as assigned

Preferred Qualifications

• Someone who embodies being ‘Oaky’
• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined