Lead – Licensed Practical Nurse

Lead – Licensed Practical Nurse

Requirements

• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Knowledge and understanding of all applicable laws and regulations and ChenMed’s philosophy, policies, procedures, and standards
• Superior knowledge and skill in standard medical assistant intake procedures, including but not limited to: taking patient vitals and obtaining and documenting blood and other specimen samples for laboratory work
• Superior leadership, clinical, conflict resolution, communication and problem solving skills
• Excellent verbal communication skills
• Good organizational and prioritization skills. Ability to remain calm in stressful situations
• Ability and willingness to provide extraordinary customer service in all patient, customer and family member interactions.
• Ability to operate successfully in a fast-paced, ever-changing environment
• Astute ability to maintain professional conduct and confidentiality in the care of patients
• Ability to effectively communicate and work with doctors, patients and others in a professional and courteous manner
• Ability to pay close attention to detail and to ensure accuracy of reports and data
• Keen ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
• Spoken and written fluency in English required, bilingual a plus
• High school diploma or equivalent education (GED) required
• Graduation from a nationally accredited school for practical or vocational nursing required
• Current, active LPN license to practice in state of employment required
• If required by employment State’s Board of Nursing, IV Therapy Certification required
• A minimum of 1 year of work experience as an LPN required
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Responsibilities

• Role supporting PCPs for patient care and managing day to day center operations ensuring that today’s work is done today with special attention to CMAP and HEDIS measures.
• Supports smooth operations with special attention to scheduling, patient wait times, and other areas of concern to increase efficient and quality services.
• Assists the Center Clinical Manager in the supervision of Care Promoters and other support staff, including input for performance reviews and corrective action plans as needed.
• Under the direction of the Center Clinical Manager oversee and train new and existing staff Care Promoters on health education, laboratory, and Medication Room services.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians’ instructions to patient.
• Screens walk in patients, fills pill boxes, and provide patient education as requested by PCP.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Under the direction of the Center Clinical Manager oversees center quality activities including but not limited to: equipment checklists, monthly self assessments, waived testing quality control, inventory management.
• Organizes and participates in quality improvement activities that promote center safety and improved patient outcomes.
• Performs other duties as assigned and/or delegated at manager’s discretion

Preferred Qualifications

• A minimum of 3 years overall clinical experience is preferred
• Experience working with geriatric patients is a plus
• Experience working with Cardiologist, Podiatrist or other specialists preferred
• EMR system experience preferred