Lead – Personal Shopper

Lead – Personal Shopper

Requirements

• High school diploma or GED (preferred)
• One year of retail or related experience preferred.
• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Good leadership and training skills.
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS office applications (i.e.Word, Excel, PowerPoint, etc.).
• Ability to work a flexible schedule based on the needs of the department.

Responsibilities

• Responsible to lead the eCommerce process for receiving customer’s online orders and picking or delegating picking of orders.
• Review customer comments/special instructions, as applicable, to ensure product selected matches customer’s request; follow up on issues as necessary (i.e., product substitution, etc.).
• Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction.
• Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
• Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in an appropriate and timely manner.
• Provide training, guidance and feedback to team to ensure standards, department procedures, and customer service expectations are being met.
• Responsible to provide focused and effective customer service.
• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed.

Preferred Qualifications

• One year of retail or related experience preferred.