Lead Piercer

Lead Piercer

Requirements

• 2+ years experience with needle piercing.
• Geography-specific Piercing License
• Experience working with internally threaded 2-piece piercing jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with autoclaves.
• Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication & customer service skills.
• The desire to work in a fast paced, entrepreneurial environment.

Responsibilities

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing.
• Thoroughly explain service procedure and risks to clients.
• Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• Drive revenue and repeat business through the Mejuri piercing studio.
• Strive to maintain an appointment occupancy of at least 75% on a weekly basis.
• Uphold strong personal selling techniques to contribute to overall store and financial results, focusing on KPI’s such as UPT and AOV.
• Take ownership for delivering results; actively aware of personal and store goals.
• Drive business through clienteling, sourcing new customers, and fostering ongoing relationships with customers.
• Review weekly and monthly sales performance, share product trends & feedback to the Store Manager/Store Services team.
• Recommend and implement changes to improve product performance where possible.
• Ideate and propose local marketing initiatives with Store Management and Store Services to create awareness and drive sales.
• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times.
• Work with the Store Services & Operations lead to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems.
• Ensure health and safety standards are maintained by following internal standards, and local guidelines.
• Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met.
• Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.
• Update Store Manager & Store Services Team on all local laws and protocol updates.
• Maintain strong communication with store Visuals Lead to manage piercing studio product display.
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
• Support the check up and downsizing process for each individual client.
• Style, stack, and suggest products for piercing clients.
• Provide expertise and planning to enable client to design their own ear stack.
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio.
• Communicate with Store Services to order necessary piercing equipment such as needles, latex-free gloves, sterilizer, alcohol pads, Q-Tips, paper towels, etc.
• Work with Store Services to become the main point of contact for Stericycle and oversee the pick up of disposables.
• Complete all necessary documentation for piercing inventory shrink, monitoring reasons and taking action to reduce shrink where possible, in partnership with the Operations Manager or Operations Lead.
• Ensure all legislated paperwork and client record keeping is met and maintained at all times.
• Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
• Provide support to Visual Lead during implementation of retail campaigns.
• Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools to the Visual Lead.
• Provide feedback to Visual Lead relating to gaps and opportunities.

Preferred Qualifications

• Bonus: you have experience selling product at a fast growing company