Lead – Platform Health

Lead – Platform Health

Requirements

• 8+ years of experience in technical support, operations, or customer success management
• Proven track record of building and leading high-performing, globally distributed teams
• Expertise in service-level management, incident triage, and root cause analysis
• Strong understanding of cost optimization strategies and resource allocation models
• Excellent problem-solving, analytical, and decision-making skills
• Passion for talent development and building sustainable career paths
• Experience navigating and influencing cross-functional stakeholders
• Familiarity with the ad-tech industry and Kargo’s products and services is a plus

Responsibilities

• Design and implement robust monitoring frameworks across critical platform metrics
• Develop comprehensive dashboards and alerts for key performance indicators (KPIs) including: Response rates, Win rates, Margin performance, Revenue fluctuations, Latency and performance metrics
• Create early warning systems to detect anomalies and potential performance degradations
• Establish standardized protocols for investigating and responding to platform health incidents
• Conduct deep-dive root cause analyses for performance drops or significant metric deviations
• Develop and maintain incident response playbooks
• Coordinate cross-functional teams during critical platform health events
• Track, document, and report on incident patterns and resolution strategies
• Define and document platform health standards and performance benchmarks
• Create comprehensive guidelines for metric thresholds and acceptable performance ranges
• Design automated and manual mechanisms for ongoing platform health assessment
• Develop predictive models to anticipate potential performance issues before they escalate
• Generate periodic platform health reports with actionable insights
• Recommend architectural improvements, optimization strategies, and risk mitigation approaches
• Collaborate with engineering, product, and business teams to align platform health initiatives
• Develop simulation and stress testing methodologies to proactively assess platform resilience
• Select, implement, and optimize monitoring and observability tools
• Build custom scripts and integrations to enhance platform health tracking
• Maintain and evolve the platform’s health monitoring infrastructure
• Evaluate and introduce new technologies for improved platform visibility

Preferred Qualifications

• Familiarity with the ad-tech industry and Kargo’s products and services is a plus