Lead Retail Sales Associate - Electronics Repair

Lead Retail Sales Associate – Electronics Repair

1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment

Sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships
Responsible for overall store operations and creating a great customer experience within retail stores
Develop and coach expert technicians
Fix devices as needed (phones, tablets, and laptops)
Diagnose tech issues and conduct tests for quality device repair
Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met