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Lead Security Administrator
| Company | Fortra |
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| Location | United States |
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| Salary | $95000 – $125000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 8+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
- 4+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/ policies
- Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
- Demonstrated Multiplatform fluency with Linux, OSX and MS Windows
- Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support.
- Working knowledge of Systems Scripting (PowerShell ,VBS, batch or similar)
- Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting.
- Solid prioritization and time management and logical problem identification and diagnosis skills.
- Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX.
- Advanced debugging skills of endpoint computers.
- Basic knowledge of MSSQL and Database concepts and backup/recovery methodology.
- Prior work interfacing with Microsoft Dynamics365 or similar case management services.
- Excellent customer expectation management and communication skills.
- Use of remote meeting and access utilities to facilitate customer interaction.
Responsibilities
- Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/ false positives etc.), policy upgrades, solution health monitoring & use case consultations.
- Create advanced custom rules based on customer non-standard requirements.
- Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives.
- Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems.
- Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
- Liaise with customers, as well as perform effective and timely case resolution.
- Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
- Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
- Follow change management process support by providing clear documentation of planned actions and their status and result.
- Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution.
- Work with cross functional team to deliver secure, stable and supportable infrastructure.
- Guide other team members and help them with complex tasks.
Preferred Qualifications
No preferred qualifications provided.
