Lead Teller
| Company | PNC Financial Services |
|---|---|
| Location | Columbia City, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Coaching, mentoring, and leading tellers by example
- Knowledgeable of customer service and banking practices
- Ability to identify banking opportunities and make referrals
- Clear communication skills
- Transaction handling and problem resolution processes
- Adhering to policies and procedures
- Managing risks associated with business objectives
Responsibilities
- Coaches, mentors and leads tellers to deliver a unique customer experience
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during customer interactions and refers as appropriate
- Performs lobby engagement activities to connect with customers
- Assists the Branch Manager in performance management and new hire selection processes
- Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales