Lead Teller
| Company | KeyBank |
|---|---|
| Location | Bay Village, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Diploma, GED, or equivalent business experience (required)
- Minimum of 3 years demonstrated superior client relationship skills (required)
- Minimum of 3 years’ experience in cash handling (required)
- Working knowledge of PC with Windows based applications and calculator (required)
- Demonstrated ability to lead, motivate, and foster teamwork (required)
- Demonstrated organizational skills while managing multiple tasks (required)
Responsibilities
- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well
- Act as a resource to identify and resolve more complex client servicing issues
- Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the clients to a Banker
- Assist clients in achieving their financial goals and objectives through the use of financial wellness tools
- Participate in morning huddles and end of day debriefs
- Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines
- Manage day to day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing of branch operational standards; Provide direction and guidance for branch staff on operational/regulatory procedures.
- Review and maintain knowledge of product guides, fees, and policies to stay current on offerings
- Support the Branch Manager in onboarding and training of new Tellers to the team
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Preferred Qualifications
- Notary License (preferred)