Skip to content
Lead Teller
| Company | PNC Financial Services |
|---|
| Location | Chicago, IL, USA |
|---|
| Salary | $44720 – $62400 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- 1+ years of related experience
- Knowledge of customer needs and satisfaction
- Ability to leverage technology and tools for customer interactions
- Experience in coaching and mentoring others
Responsibilities
- Coaches, mentors and leads tellers by example to deliver a unique customer experience
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during customer interactions and refers as appropriate
- Assists the Branch Manager in performance management and new hire selection processes
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
