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Lead Teller
| Company | PNC Financial Services |
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| Location | Snow Hill, MD, USA |
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| Salary | $42620 – $52000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1+ years of related experience
- Knowledge of values and practices that align customer needs and satisfaction
- Ability to leverage information in creating customized customer solutions
- Ability to assess and effectively manage risks associated with business objectives and activities
Responsibilities
- Coaches, mentors and leads tellers by example to deliver a unique customer experience
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during the customer interaction and refers as appropriate
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
- Assists the Branch Manager in performance management and new hire selection processes
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
