Lead – Trial Experience
| Company | HighLevel |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
- Prior experience in SaaS sales, with a proven ability to manage the full sales cycle
- Strong communication and negotiation skills are essential
- Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred
- A strong technical aptitude to help users succeed with the HighLevel software
- Strong collaboration, time-management and prioritization skills are critical to the success of this role
- The ability to build and maintain strong relationships internally with teams and customers
- Demonstrated approach to problem solving and conflict management is a plus
- Must be a go-getter, not afraid to ask questions, and take accountability for results
- Demonstrated ability to learn quickly and apply new technologies to solve problems
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
- Experience working with and/or ability to learn the use of various CRM Systems is a plus
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Working Knowledge of applications: Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn and other social media
Responsibilities
- Provide daily leadership, coaching, and empowering Trial Experience Specialists to enhance their performance
- Serve as the primary point of contact for management level inquiries and customer support escalations
- Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members
- Monitor team and department health, contributing to strategic team development
- Track and report on individual and team performance metrics, providing feedback for continuous improvement
- Identify areas for process redesign and recommend changes to enhance service quality
- Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation
- Foster a collaborative work environment and encourage effective teamwork
- Execute additional tasks and responsibilities as business needs evolve
Preferred Qualifications
- Prior experience in SaaS sales, with a proven ability to manage the full sales cycle preferred
- Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred
- Experience working with and/or ability to learn the use of various CRM Systems is a plus
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO is a plus