Leadership Development Program - Customer Experience - Cooper Lighting Solutions

Leadership Development Program – Customer Experience – Cooper Lighting Solutions

Bachelor’s degree in business, or related (recent graduates encouraged to apply)
Interested in beginning a career in customer service, sales, or related field
Internship and/or work experience preferred
Ability to commit and be dedicated to an extensive training program
Must be legally authorized to work in the United States without current or future company sponsorship needs.

Deal directly with our customers, provide product and service information, and resolve inquiries.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
Partner with business leaders across functions to protect profit margins while increasing revenue and share for the company.
Support sales and marketing efforts through price recommendation and quotation administration.
Work with project stakeholders (i.e., channel partners, electrical contractors, engineers, customers, and internal functional teams) to establish project deliverables, schedules, and make recommendations while managing the logistics, cost, schedule and project scope.
Work with Field Services team to ensure timely and accurate completion of the lighting control system commissioning and training.
Provide advanced technical support to key stakeholders, internally and externally, and manage inbound and outbound calls and emails while maintaining minimal queue backlog.
Effectively communicate technical solutions and provide replacement part ordering information.
Work cross functionally with marketing and engineering to develop solutions and update product artifacts.