Leadership Services Coordinator

Leadership Services Coordinator

Requirements

• High School Diploma or equivalent combination of training and experience
• A minimum of three years of experience in customer service, hospitality, executive administration or related field preferred
• Outstanding written and verbal communication skills; ability to effectively alter approach to match leadership team style and preferences
• Ability to work independently and collaboratively in an onsite environment and as an integral member of local and virtual teams
• Strong organizational skills, meticulous attention to detail and time management skills
• Demonstrated ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and deal with highly confidential information
• Strong proficiency in Microsoft Windows, Outlook, Word, Excel, and PowerPoint
• Highly motivated; self-starter, strong customer service focus and interpersonal skills
• Ability to action feedback (formal and informal) to ensure high-level, tailored support based on the needs of each stakeholder
• Proven ability to work cooperatively with other team members; understands and adheres to Bain’s Operating Principles at all times
• Flexibility with hours; ability to work overtime as needed

Responsibilities

• Collaborate effectively with all members of the EA/MA regional program, as well as Bain colleagues across the firm, to coordinate and confirm meetings in the office space and serve as an at-cause peer and Bain representative to clients
• Maintain documentation on best practices for any local support needs including but not limited to: in-office support operations between remote EA/MA team members and local office support roles, restaurant recommendations, catering recommendations, etc.
• Meet and greet clients or stakeholders when they are in the office for meetings, ensuring they have any support they need when they are in Bain’s offices and throughout the meetings
• Support and interface with all levels of Bain staff and display a high level of professionalism and discretion
• Work with EA/MA colleagues and local office teams (Office Services, Events, Reception, et) to proactively and consistently provide in-office support for meeting coordination and workshop logistics, including but not limited to managing room set-up and meeting details, serving as a client liaison, owning catering and food pick-up requests and any other details to ensure a successful experience and high levels of in person administrative service for our teams
• Provide occasional backup for reception and other support needs teaming effectively with Office Services teams; manage office reservations and space conflict resolution; help other departments during surge periods (Recruiting, Office Services, Events, Talent, etc.)
• Operate as the go-to resource for in-person leadership team needs, including but not limited to lunch pick up/drop off; printing and technology needs; other operations support requests as they arise
• Adhere to an in-office working model with regular and consistent in-office presence
• Collaborate with key stakeholders to submit and reconcile expenses as they are incurred for meetings and events; as needed you will provide overflow expense submission support for Leadership Team members
• Positively contribute to the local office culture by participating in activities, volunteering to lead efforts and collaborating with colleagues and acting as a role model consistent with Bain’s Operating Principles
• Perform other related duties as requested or as responsibilities dictate

Preferred Qualifications

• A minimum of three years of experience in customer service, hospitality, executive administration or related field preferred