Learning & Development Manager II
| Company | ZoomInfo |
|---|---|
| Location | Waltham, MA, USA, Vancouver, WA, USA, Bethesda, MD, USA |
| Salary | $62400 – $85800 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
- 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
- Excellent communication, presentation and organizational skills.
- Proficiency in MS Office and Google-Suite products.
- 2+ years’ experience in Sales, Account Management, and/or Training
Responsibilities
- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
- Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Work cross-functionally with the Account Managers and Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
- Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.
Preferred Qualifications
- Proficiency with Salesforce (Lightning).
- Experience with learning management software.
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.