Learning & Development Manager III
| Company | ZoomInfo |
|---|---|
| Location | Waltham, MA, USA, Vancouver, WA, USA, Bethesda, MD, USA |
| Salary | $80000 – $110000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
- Excellent communication, presentation and organizational skills.
- Demonstrated success not only engaging with diverse audience sizes but also developing and implementing strategies that drive significant improvements in technology adoption and user satisfaction across multiple channels.
- Previous expertise with CRM or tracking/management system, video conferencing tool, and Google-Suite products
- Bachelor’s degree preferred, preferably in Business, Education, Human Resources or a related field
- Proficiency with Salesforce (Lightning).
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
- Clear understanding of ZoomInfo’s Product Suite offerings
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.
Responsibilities
- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
- Works on accounts and problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Work cross-functionally with Onboarding Managers, Customer Delivery Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
- Other related duties as assigned.
Preferred Qualifications
- Bachelor’s degree preferred, preferably in Business, Education, Human Resources or a related field