Learning & Development Program Manager

Learning & Development Program Manager

Requirements

• Bachelor’s degree in Human Resources, Education, Business, or a related field. Master’s degree preferred
• 5+ years of experience in Learning & Development, with a focus on program management and facilitation
• Exceptional facilitation and presentation skills, both in-person and virtual
• Ability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and interpersonal skills
• Proficient in using learning management systems (LMS) and virtual training tools
• Understanding and experience applying a variety of development approaches that span formal training, relationship based, and experience-based development (70-20-10 model of development)
• Strong project management/consulting skills and prioritization/organization skills for fast-paced environment
• Ability to cultivate and maintain strong relationships across the different teams and business units

Responsibilities

• Collaborate with the department learning committees to assess and identify learning needs within the departments
• Develop, implement, and manage professional development learning programs tailored to the specific needs of the departments
• Coordinate and manage all logistics related to training sessions, including scheduling, materials preparation, and communication with participants
• Facilitate and/or moderate in-person and virtual training sessions, ensuring engagement and effective learning outcomes
• Work with department training committees to redesign and manage onboarding programs
• Work closely with the Compliance team to ensure all training programs meet Continuing Professional Education (CPE) requirements.
• Partner with department subject matter experts (SMEs) to identify and/or develop content and design training material, if needed. Recommend appropriate solutions and delivery methods to optimize knowledge transfer
• Partner with the Leadership Development Program Manager to align department training with broader leadership development strategies.
• Contribute to the design, development, and facilitation of leadership development content and curriculum.
• Redesign, coordinate, and emcee PEAQ Orientations 3x per year
• Ensure adult learning principles are incorporated into training programs.
• Maintain internal Learning Management System including the input and maintenance of course information, monitoring registrations, and reporting
• Support department learning weeks, PEAQ Week, and large start class trainings which may require extended hours
• Other strategic projects as needed

Preferred Qualifications

• Experience in Professional Services is highly desirable