Learning Experience Specialist

Learning Experience Specialist

Requirements

• Bachelor’s degree in Human Resource Management, Data Science or Analytics, Organizational Development, Business Administration, Information Systems, or equivalent experience
• 5+ years of progressive experience in learning technologies, talent operations, HR systems, or data infrastructure—ideally in roles combining technical administration, analytics, and cross-functional program support
• Strong understanding of HR and learning metrics and how they relate to business KPIs
• Strong knowledge of data management (ETL, SQL, dashboards), analytics tools (Power BI, Tableau), and cloud platforms (AWS, Azure, or GCP)
• Experience with HRIS, LMS, LXP (e.g., Workday, Degreed, Cornerstone, Culture Amp)
• Proven ability to coordinate programs and events with attention to detail and stakeholder engagement
• Excellent communication, organization, and project management skills in a cross-functional, matrixed environment
• Proven team player with the ability to support multiple priorities

Responsibilities

• Triage incoming help tickets related to talent systems—responding directly to common questions and assigning more complex issues to the appropriate internal teams or vendors.
• Serve as administrator and subject matter expert for talent systems (e.g., LMS, LXP, survey tools, HRIS modules).
• Manage user access, troubleshoot technical issues, and liaise with IT and vendors for system enhancements.
• Ensure platforms are intuitive, up to date, and well-documented for end users.
• Coordinate logistics for talent programs and events, including booking venues or virtual platforms, managing calendars, and confirming attendance.
• Handle all event-related logistics such as ordering food and beverages, arranging room setups, and ensuring necessary A/V equipment is available and functioning.
• Order, track, and organize event supplies and materials (e.g., name tags, workbooks, swag, signage) to support a smooth participant experience.
• Liaise with internal teams and external vendors to ensure event needs are clearly communicated and executed on time.
• Develop and maintain dashboards, reports, and visualizations to measure program impact, participation, and performance.
• Integrate learning and talent metrics with broader business KPIs to tell a cohesive, strategic story.
• Collaborate with key stakeholders to translate insights into recommendations for program improvement.
• Design and maintain scalable learning and talent data architectures and pipelines to support real-time insights and cross-platform integrations.
• May create eLearning content to align with business objectives and measures effectiveness of programs.
• Own processes that ensure smooth data flow between HRIS, LMS/LXP, and other people systems.
• Monitor and maintain the health, performance, and security of learning-related data infrastructure.
• Champion data quality, compliance, and governance standards to uphold privacy and accuracy.

Preferred Qualifications

No preferred qualifications provided.