Learning Specialist

Learning Specialist

Requirements

• 2+ years experience in technical facilitation
• Understanding of adult learning principles
• Communicates effectively and is relatable to learners; able to build rapport
• Excellent presentation and classroom facilitation skills
• Relationship management skills
• Problem-solving and organizational skills
• Prioritizing and time management skills
• Work both independently and collaboratively
• Proficiency in Microsoft Office, Google Suite, Slack and Zoom
• 1 Year of professional leadership
• Banking experience
• Professional language, demeanor, and attitude
• Adherence to the Company Code of conduct and HR policies
• Potential travel for multiple weeks at a time domestic and international
• Must be willing to work flexible shifts based on business need
• Must be able to implement coaching and feedback
• Reliability, flexibility, and can adapt quickly

Responsibilities

• Apply adult learning principles and technical facilitation/teaching skills
• Facilitates virtual and in-person training and is accountable for the knowledge transfer of the content
• Facilitates new hire training, upskill training, and refreshers for Sofi agents and Global Business Partner agents
• Adapts quickly to fluctuating business needs
• Applies professionalism, and demonstrates company policies and procedures to resolve issues
• Expertise in products, processes, and procedures
• Solves classroom problems of moderate scope, demonstrating judgment in selecting appropriate methods and techniques.
• Identify and provide recommended solutions for the remediation of performance gaps and class outliers
• Identify the needs of the class and communicate to the stakeholders the progress of learners in class and after through metrics, documentation, and observation
• Expand footprint by taking on increased responsibility for stretch assignments that have a departmental impact
• Provide class coaching and feedback promptly
• Onboard and certify trainers from our Global Business L&D partners
• Receives minimal instruction and guidance of stretch assignments related to L&D
• Assumes responsibility and demonstrates self-sufficiency in class logistical preparation, classroom performance, maintains attendance, assessment tracking, and records on all training conducted
• Identify and provide recommended solutions for the remediation of performance gaps and class outliers
• Evaluate and provide documented feedback on the effectiveness of content and training materials
• Aligns with the manager on training metrics and goals
• Cultivates strong, productive relationships with stakeholders and within L&D
• Actively participates in group discussions and clearly communicates relevant updates to appropriate stakeholders in a timely manner
• Demonstrates follow-through, identifies roadblocks, and Influences improvement within the department
• Collaboration with colleagues
• Remains positive and flexible with changing climate
• Participate and manage stretch assignments that enhance L&D or Product partners
• Resolves the root causes of classroom issues
• Ability to handle a problem or blocking issue themselves and know when and who to escalate.
• Able to adapt to shifting priorities
• Collaborate on solutions to classroom or L&D issues

Preferred Qualifications

• Bachelor’s degree preferred
• Excellent business and conversational writing and communications skills