Lending Operations Manager – Specialty Servicing Team
| Company | Wells Fargo |
|---|---|
| Location | Irving, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
Responsibilities
- Manage the activities of a Specialty Servicing team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, and loan servicing
- Engage stakeholders and internal partners associated with the Lending Operations functional area
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
- Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
- Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
- Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
- Manage allocation of people and financial resources for Lending Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Preferred Qualifications
- Extensive Knowledge and Processing Experience within Loan IQ (LIQ)
- Experience managing a high production volume team expected to execute with accuracy and meeting target Service Level Agreement (SLA)
- Experience managing internal relationship and flawlessly executing on meeting our client expectations
- Proficient in data analytics using Power BI, Tableau, and/or Excel
- Ability to work collaboratively with bankers, QA, risk, legal teams, and internal partners
- Ability to work with senior leaders on staffing and capacity planning
- Project coordination experience
- Strong attention to detail