Liability Determination Adjuster

Liability Determination Adjuster

Requirements

• Strong interpersonal and communication skills, with an emphasis on customer service.
• Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
• Detail-oriented and critical thinking mindset.
• Proficient in using technology and various software tools for claim processing.
• Familiarity with insurance policies and regulations is a plus.

Responsibilities

• Assist customers in navigating the aftermath of single or multi-vehicle auto losses.
• Conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims.
• Investigate liability claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and video chat with customers to help them through the claims process.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Keep a clear record of work in a claims system and ensure timely and accurate documentation.

Preferred Qualifications

• Strong interpersonal and communication skills, with an emphasis on customer service.
• Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
• Detail-oriented and critical thinking mindset.
• Proficient in using technology and various software tools for claim processing.
• Familiarity with insurance policies and regulations is a plus.