Life Insurance Account Analyst – Cigna

Life Insurance Account Analyst – Cigna

Requirements

• Bachelors degree strongly preferred.
• Working knowledge of windows based computer software applications (MS Office products).
• 3+ years of customer support or business experience in financial services industry or 2+ years of customer support or business experience in Corporate Insurance.
• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
• Successfully complete 3 or more CLU exams within 2 years of hire.
• Strong analytical and financial skills.
• Knowledge of Life Insurance and general accounting principles.
• Strong oral and written communication skills.
• Customer service orientation.
• Proven multi-tasking ability and organizational skills.
• Understanding of financial services industry and related products.
• Sense of urgency to complete work.
• Proven ability to collaborate with others to achieve goals.

Responsibilities

• Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).
• Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance.
• Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar. Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.
• Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients. Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level. Demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results.
• Act as the primary client contact for issue identification and resolution. Communicate technical insurance concepts to executive insureds and brokers.
• Complete all client requests accurately, within service standards and/or within agreed upon deadlines. Ensure all transactions are compliant with applicable laws and regulations.
• Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.
• Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.
• Identify problem areas and implement operation procedures to eliminate escalated issues.
• Identify inefficiencies and make improvements in workflow.
• Actively participate in departmental projects. Project involvement includes: audits, spec development, prioritizing requests, testing, etc.
• Support scanning of critical policy documentation for future audit retrieval.
• Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.

Preferred Qualifications

No preferred qualifications provided.