Life Safety / Security Communications Specialist
| Company | Jones Lang LaSalle (JLL) |
|---|---|
| Location | Lawrence Township, NJ, USA |
| Salary | $52000 – $52000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School diploma or equivalent
- Proficient in Word, Excel and other Microsoft Office Suite programs
- Strong organizational and management skills
- Ability to multi-task and work both in a team and independently
- Ability to function effectively in a dynamic work environment
- Excellent interpersonal skills; strong emphasis on customer service
- Excellent business writing and verbal communications
- Strong analytical ability
- Detail oriented
- Ability to sit for long periods of time
- Willing to work 12 hour shifts on days, nights, and weekends and mandatory overtime
- Essential employee required to work during holidays and site closures
Responsibilities
- Research required information using available resources.
- Identify and escalate priority issues.
- Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
- Route calls to appropriate resources.
- Complete all assigned call backs.
- Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.
- Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.
- Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies.
- Create and monitor work-orders for multiples sites using Corrigo.
- Monitor access control systems and assign appropriate resources to investigate alarms.
- Adhere to business unit specified client driven standards.
- Complete data entry using multiple work request applications.
- Monitor video surveillance systems.
- Monitor and operate multi-site radio system.
- Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.
- Monitor/dispatch and impair fire systems for multiple sites.
- Communicate with third party monitoring companies of fires systems for multiple sites.
- Utilize a CAD system for dispatches and incident reporting.
- Complete Incident Reports as required.
- Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.
- All other duties and tasks assigned.
Preferred Qualifications
- 4-year degree in Emergency Management
- 2+ years of experience in emergency medical services or fire services
- Technical knowledge of C-Cure 9000 Access Control System
- Experience utilizing video surveillance systems such as Milestone
- Experience with threat assessment and emergency mass notification systems
- Experience with CISCO phone systems
- CPR Course Completion
- Emergency Medical Technician
- Public Safety Telecommunicator