Linux System Administrator

Technical experience with administering Linux and Windows servers within a VMware virtual environment
Foundational knowledge of AWS or Azure cloud services and the cloud ecosystem
Experience with Hyper Converged Infrastructure (HCI) concepts and solutions such as Dell VXRail
Strong experience with Tier 2 system administration of server operating systems such as Linux (CentOS, RHEL, or Ubuntu) and Microsoft Server (2012 R2/2016)
Experience with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS
Experience with Scripting/Automation through Linux Shell scripts, PowerShell, PowerCLI, or other scripting languages
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Strong experience with server patch management methodologies
Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
Ability to triage and properly classify incidents and prioritize work efforts accordingly
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with IT Service Management/ticketing solutions such as Service Now or Remedy
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Experience with interacting with customers to handle service inquiries and problems
Provide technical support, administration, and monitoring of Linux, Microsoft, and Mac systems within a VMware virtual environment
Provide support for the implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
Develop solutions to complex technical issues
Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives
Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours
Update operations and monitoring documentation for 24/7/365 Operations Watch personnel

Certification relating to VMware (VCA/VCP), Microsoft Server Administration (MCSA), Linux Administration (Linux+), or Mac Administration (ACSP) a plus