LMS Administrator

LMS Administrator

Requirements

• Bachelor’s degree in Information Systems, Human Resources, Education, or a related field (or equivalent experience)
• Proven experience administering Learning Management Systems (or equivalent experience)
• Understanding of e-learning standards such as SCORM, xAPI, and video formats
• Strong analytical and troubleshooting skills
• Strong collaboration skills
• Strong teamwork skills
• Exceptional organizational skills and attention to detail

Responsibilities

• Manage the day-to-day operations of the learning management platform, leveraging Workday
• Monitor and troubleshoot system performance issues, escalating to support teams as needed
• Upload and organize learning content, courses, and programs within Workday Learning
• Ensure compatibility of learning materials with Workday standards, including SCORM and xAPI compliance
• Conduct regular testing of course functionality to identify and resolve issues proactively
• Provide support to learners, managers, and administrators on Workday Learning functionalities
• Develop and deliver user guides, FAQs, and training sessions to enhance user adoption and satisfaction
• Respond to and resolve user inquiries promptly, maintaining high levels of customer service
• Leverage Workday reporting tools to generate insights on learner engagement, course completion, and program effectiveness
• Use Workday dashboards and analytics to recommend improvements to the learning experience
• Identify opportunities to optimize system configurations to meet organizational learning and development objectives
• Work closely with HR, IT, and instructional design teams to ensure seamless integration with other Workday modules (e.g., Core HCM, Learning, Talent, Extend, etc.)
• Collaborate with stakeholders to design workflows and processes for automated learning assignments and compliance tracking
• Collaborate with Course Developers to integrate with the learning ecosystem
• Ensure adherence to organizational and regulatory compliance standards for learning compliance requirements within Workday Learning
• Maintain accurate training records and certifications for audit purposes
• Stay updated on Workday updates and new features to maintain a secure and modern platform

Preferred Qualifications

• Teamwork skills – Communication, Responsibility, Honesty, Active Listening, Empathy, Collaboration, Awareness, Reliability
• Experience with Workday Learning
• Familiarity with other Workday modules, such as Core HCM, Talent, and Performance
• Knowledge of instructional design principles and tools
• Project management experience, including implementing learning programs