LN Concerts – General Manager

LN Concerts – General Manager

Requirements

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

Responsibilities

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, Contractors and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Coordinate day of event activities and matters such as staffing, scheduling, and oversight of artist and VIP activities
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hire, train and schedule full and part-time employees, and work closely with all subcontractors and/or third-party vendors, potentially including security, cleaning, food and beverage, and production
• Responsible for meeting recommended and safe staffing levels and budget targets for each event
• Ensure security, production, and artist activation advances each show with tours, artists, and event producers
• Promote and establish ‘rental’ events in the venue
• Work closely with Live Nation promoters and operations and provide direction on standards and compliance
• Coordinate and facilitate event set-up with venue operation crews
• Forecast operational and production expenses, as well as ancillary revenue streams using the Rome system
• Perform and execute successful settlement of events
• Perform and execute timely Flash Reports after events
• Oversee overhead labor and equipment expenditures, including day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Excellent working knowledge of Health & Safety
• Implement and comply with the companies’ audit procedures
• Ensure that employee performance is monitored and reviewed accordingly, including the management of attendance records for all employees
• Any other reasonable duties as required or assigned by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• This position typically supervises a number of exempt and non-exempt positions
• On site for each event prior to load in and until load out

Preferred Qualifications

No preferred qualifications provided.