LN Concerts – VIP Nation Intern

Currently enrolled in an accredited College or University; Preferably in a field related to the internship you are applying for
Junior or Senior standing
Excellent verbal, written, and interpersonal communication skills
Creative thinker and problem solver
Acute sense of judgment, tact, and diplomacy
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.

Deliver exemplary customer service to maintain customer loyalty
Answer inbound calls or emailed inquiries to resolve our customer concerns
Liaise between VIP Nation staff and customers including communicating VIP itineraries, creating guest lists, and other logistics for VIP events
Support creation and execution of social media campaigns & strategy
Assist in reporting VIP sales and managing ticket inventory
Manage and file customer refunds and charge backs
General office duties including: filing invoices, customer waivers, refunds, scanning, copying, checking the mail
Research for VIP programs as needed
Maintain VIP Nation Info calendar
Proficient in merchandise shipping projects using UPS, USPS or our fulfillment partners
Document and update records through our databases
Contact Venues to obtain information regarding lounge spaces and other VIP package elements
Warehouse inventory and maintenance assistance as needed
Unpack road cases as needed
Final internship project will be assigned at the beginning of the internship program to be presented at the end