LTL Coordinator
| Company | Spot Freight |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $19 – $21 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or Equivalent
- Previous customer service or call center experience to keep up with a fast-paced and stressful environment, while maintaining professional, clear, and concise communication.
Responsibilities
- Oversee all LTL shipments from beginning to end
- Assist with communication between LTL carriers and Spot Account Managers via phone and email
- Notify LTL carriers with updated information about shipments as needed
- Complete check-calls to ensure the most up-to-date status on every shipment
- Update billing on shipments as needed with the LTL carriers
- Interact professionally with LTL Carriers’ sales reps and Spot Account Managers
- Update Spot Account Managers on the status of their customers’ shipments routinely
Preferred Qualifications
- Demonstrated the ability to ‘hear’ the concerns of customers, even if they are irate, and respond professionally with solutions to whatever issues arise.
- Highly proficient with PC skills, typing skills, and experience working with several screens and interfaces.
- Equipped with organizational skills to succeed in a results-oriented environment and execute priorities.