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Machine Learning Technical Lead
| Company | Klaviyo |
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| Location | Boston, MA, USA |
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| Salary | $248000 – $372000 |
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| Type | Full-Time |
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| Degrees | Master’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Advanced degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
- 7+ years of experience in AI, machine learning, or related fields, with a track record of successfully leading large-scale AI / machine learning projects launched in products with a significant impact on users / customers.
- Experience with machine learning frameworks such as Huggingface, PyTorch, Tensorflow, Keras; Experience with distributed training with Spark, Ray, etc.
- Demonstrated technical leadership in leading high-performing engineering teams and mentoring junior machine learning engineers.
- Exceptional communication skills, capable of collaborating with stakeholders from various backgrounds to translate the business / product roadmap into AI-driven technical roadmaps & solutions and add significant value to customers and the business.
- Deep understanding of the latest AI technologies and their application in business contexts, including deep learning, recommendation systems, NLP, generative AI, or related areas.
Responsibilities
- Develop and execute comprehensive technical strategies that align with Klaviyo’s business goals, ensuring products are not only exceptional but also aligned with the broader vision for a reliable and user-friendly AI/ML platform.
- Create AI engines or agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business and demonstrably outperform our human customers at Klaviyo.
- Introduce conversational AI interfaces into our software to make our customers more efficient users of our products.
- Build generative AI models that can automatically generate content for marketing given customer input on context, to maximize customer ROI or improve customers’ productivity.
- Technically lead & coach a diverse team of AI professionals, including data scientists, machine learning engineers, and research scientists. Engage with external and internal stakeholders to understand their needs, translating these into AI-driven roadmaps and solutions that add significant value to customers and the business.
- Stay abreast of emerging AI trends and technologies, identifying and leveraging opportunities for their application within Klaviyo’s ecosystem.
Preferred Qualifications
- Experience working in B2B businesses and interacting with customers directly
- Experience collaborating with Product organizations or other cross-functional organizations to develop machine learning solutions that impact the business.
