Mail Services Specialist

Mail Services Specialist

Requirements

• A high school diploma or equivalent.
• One year of general clerical experience.
• Other combinations of skills and experience may be considered.

Responsibilities

• Sort and distribute incoming and outgoing mail according to established procedures.
• Sort and batch incoming mail, prioritizing and identifying documents. Process documents according to guidelines.
• Load mail onto carts and deliver to assigned locations.
• Prepare high volume of outgoing mail, ensuring deadlines and USPS, UPS, and FedEx regulations are met.
• Operate various mail room equipment including slicers, folders, computerized mail metering machines, scales, and high capacity printers according to written procedures. Monitor bulk print to ensure accurate print quantity and quality.
• Research missing claim or policy information on incoming paper and electronic mail by utilizing in-house computer applications. Prepare correspondence and return any records missing claim numbers to providers according to established procedures.
• Communicate professionally with internal and external customers via phone and electronically in response to inquiries. Transfer calls as needed to the appropriate person.
• Research address information on outgoing mail to make corrections as necessary and notify sender of corrected address.
• Process check mailings, pairing them with related attachments printed from online applications, according to established procedures.
• Presort and batch outgoing items and select most cost-effective delivery means.
• Prepare bulk printed correspondence for mailing by inserting folded documents into envelopes with relevant inserts, either manually or by machine.
• Process certified mail through computerized web-based program.
• Respond to requests for check-pulls, information, and expedited correspondences.
• Maintain postage meter reserves by monitoring balances, completing control logs, and replenishing postage as needed.
• Monitor and perform routine maintenance for the mailroom equipment to ensure continued processing efficiency. Refer problems to the supervisor or the Information Services Division as required.
• Explore diverse perspectives and consistently behave sensitively toward differences in cultural norms, expectations, and ways of communicating. Work effectively with others who have different perspectives, backgrounds, and/or work styles.
• Continually sustain the Inclusive Leadership Competencies (ILC) through the Explorer level on an annual basis.
• Drive shuttle for delivery and pick up of mail.

Preferred Qualifications

No preferred qualifications provided.