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Maitre D
| Company | Soho House |
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| Location | Brooklyn, NY, USA |
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| Salary | $32 – $34 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
- Must have OpenTable, Salesforce and Opera experience
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Responsibilities
- Maintaining 100% presence on the floor
- Support and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
- Oversight with Host and Reception team responsibilities: Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
- Work with the General Manager to establish and maintain department operating procedures
- Review all reservations prior to service identifying any/all Max Care and PWK guests
- Process all guest disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
- Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
Preferred Qualifications
No preferred qualifications provided.
