Managed Services Lead
| Company | Armanino |
|---|---|
| Location | Nashville, TN, USA, Austin, TX, USA, Dallas, TX, USA, Philadelphia, PA, USA, Boise, ID, USA, St. Louis, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree, preferably in Business, IT or equivalent work experience
- Minimum of 5 years of experience with D365 FSC / F&O / AX
- Ability to travel to client sites 50% of the time
Responsibilities
- Engage with clients as their Managed Services Lead (MSL)
- Act as their ‘single point of contact’, leading the proactive and strategic discussions regarding evolution of their system
- Coordinate issue resolution, enhancement requests, training, system checks and updates
- Accountable for managing the profitability of the relationship
- Contribute to the growth and efficiency of the Managed Services team
- Mentor Jr. Consultants
- Participate in internal initiatives related to improving our systems, metrics, and processes
- Participate in formal and informal knowledge sharing sessions
- Hands-on support and system enhancement
- Analyze and document system and business requirements
- Creating design documents for new enhancement requests
- Setup system and configure according to customer requirements
- Develop test scripts and for customers testing phase
- Make recommendation for new processes and procedures
- Testing and documenting resolution
Preferred Qualifications
-
No preferred qualifications provided.