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Manager

Manager

CompanyAsset Living
LocationDenver, CO, USA
Salary$105000 – $145000
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior

Requirements

  • High School Diploma or Equivalent; Bachelor’s degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
  • Ability to understand and perform all on-site software functions; basic computer skills required
  • Must have basic knowledge of Fair Housing Laws and OSHA requirements
  • Previous lease-up experience highly preferred

Responsibilities

  • Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
  • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
  • Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
  • Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
  • Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
  • Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
  • Promote harmony and quality job performance of staff through support and effective leadership
  • Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
  • Develop yearly operating budgets/forecasts
  • Provide monthly written evaluation of income and expense line items that are significantly over budget
  • Provide Capital improvement suggestions for the future of the site
  • Monitor all proposals and contracts for large projects at sites and check work in progress
  • Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
  • Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices
  • Ensure property closeout is completed on time and ownership financial reports are accurate
  • Develop yearly marketing plan and utilize marketing strategies & systems
  • Provide marketing strategy to generate rentals or for rent increases
  • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction
  • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
  • Effectively show, lease, and move in prospective residents
  • Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
  • Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
  • Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
  • Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)
  • This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.

Preferred Qualifications

  • Bachelor’s degree preferred
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
  • Previous lease-up experience highly preferred