Manager – Accommodations Stakeholder Relations

Manager – Accommodations Stakeholder Relations

Requirements

• Minimum 5+ years managing client relationships
• Experience working with multitude of clients simultaneously
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
• Bachelor’s degree required or equivalent work experience
• Extremely detail-oriented with excellent analytical and organizational skills
• Strong interpersonal skills
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Fluent working with Office suite products including Microsoft Excel and PowerPoint

Responsibilities

• Cultivate and maintain strong relationships with Broadcast and Press groups, the International Olympic Committee (IOC), the International Paralympic Committee (IPC), National Olympic and Paralympic Committees, International Federations, Marketing Partners, LA28’s Commercial Hospitality partner, and internal LA28 Workforce stakeholders to ensure the successful implementation of the accommodations plan.
• Manage stakeholders’ engagement, problem resolution and escalation, and relationship building (i.e., education process, incoming questions, and queries about LA28 accommodations, etc.)
• Organize and facilitate site visits to hotels for stakeholders.
• Build and nurture strong relationships with hotel partners, fostering collaboration and ensuring alignment with LA28’s accommodations goals.
• Support the development of the Accommodations Games Guides and communication plan.
• Develop understanding of key accommodations and operational needs of Broadcast and Press stakeholders.
• Liaise with internal functional areas to gain feedback on allocation plans.
• Assist in integrating accommodations operational plans with other internal functional areas to ensure coordination.
• Facilitate stakeholder interaction with Accommodation Management System software.
• Distribute and facilitate gathering of Accommodation Allocation Agreements and Invoices.
• Level up issues that need more awareness by overall accommodations team or internal functional areas.
• Input and facilitate rate gathering from hotels.
• Develop strong, respectful relationships and build credibility with key internal and external stakeholders.
• Prepare presentations for staff and key stakeholders.
• Manage your specific stakeholder group’s project plan, collaborating with relevant teammates and external partners where relevant.
• Coordinate key meetings to meet project plan timelines and summarize / track critical action items moving forward.
• Manage and support hotel releases and invoices, ensuring accuracy, timeliness, and alignment with LA28 and hotel agreements.
• Support operations and data management for the accommodations systems, ensuring accurate tracking, analysis, and reporting to support efficient planning and decision-making processes.

Preferred Qualifications

• Coordination of large events a plus.
• Knowledge of Los Angeles market is a plus.