Manager – Account Executives – Mid-Market & Key Accounts

Manager – Account Executives – Mid-Market & Key Accounts

Requirements

• 5+ years in a quota-carrying new business individual contributor role with a proven track record of success.
• Experience in complex, strategic deals (e.g., involving procurement, legal, security, and AI boards).
• 3+ years of people management experience, with a history of building and mentoring high-performing sales teams.
• Demonstrated success in outbound sales motions; experience with Command of the Message and MEDDPICC is a plus.
• Strong forecasting skills with the ability to accurately predict revenue trends and refine processes accordingly.
• Strong crossfunctional collaboration skills and the ability to navigate internally.
• Proven passion for teaching and developing top talent; a builder of businesses who can attract the best in the industry.
• Experience devising GTM strategies and executing operational plans—particularly for AI, SaaS, or enterprise software.
• Excellent communication skills across written, verbal, presentation, and interpersonal channels.
• Adaptive, with the ability to balance near-term execution with long-term strategic thinking.
• Comfortable working with a global team and global team leadership.

Responsibilities

• Collaborate with senior leadership to define and implement effective sales strategies for Fin across strategic customers (think unicorns and the next unicorns) and select MM and Enterprise targets, with a focus on customers using Zendesk or Salesforce Service Cloud.
• Oversee the development of actionable sales plans that align with Intercom’s growth goals, emphasizing Fin Standalone / Fin for Platforms use cases.
• Monitor pipeline opportunities globally to ensure timely follow-up, deal progression, and sustained revenue growth.
• Set clear performance expectations and KPIs for the global Account Executive team.
• Track individual and team performance using CRM tools and reporting dashboards, ensuring a data-driven approach to decision-making.
• Analyze sales metrics, spot trends, and proactively adjust strategies to drive optimized results and meet or exceed revenue targets.
• Partner with Marketing, Product, and Customer Success to develop tailored go-to-market strategies that highlight Fin’s AI capabilities for external support platforms.
• Collaborate with senior leadership to ensure alignment on revenue goals, budgeting, and resource allocation for a high-performing global sales team.
• Maintain a deep understanding of customer needs, market trends, and AI-driven support solutions, enabling the team to effectively position Fin’s ROI and value proposition.
• Ensure new customers are seamlessly handed off to the Relationship Management and Implementation teams, prioritizing a positive and efficient customer experience.
• Provide regular updates on team performance, sales pipeline health, and market intelligence to senior management.
• Use data-driven insights to recommend and implement strategies that accelerate growth, expand market share, and scale Fin’s presence among Zendesk and Salesforce Service Cloud users.

Preferred Qualifications

No preferred qualifications provided.