Manager – Clinical Operations

Manager – Clinical Operations

Requirements

• Current valid RN licensure (IL or CA), paramedic/EMT-P license, or CCT certification, or ability to achieve certification within 120 days of hire.
• A minimum of 2 years of supervisory experience in a production environment (nonexempt employee population preferred)
• Skilled problem solver with strong critical thinking abilities, capable of assessing issues and implementing effective solutions.
• Effective communicator with strong verbal and written skills, able to lead and motivate teams in high-pressure situations.

Responsibilities

• Administer the day-to-day activities of the Clinical Operations service line, ensuring high-quality patient care and compliance with regulatory standards.
• Manage daily operations of the cardiac technician staff, ensuring team performance meets department production, quality, and operational standards.
• Monitor staff performance, providing coaching, guidance, and recognition to foster a high-performance culture.
• Facilitate employee performance and corrective action processes, partnering with Human Resources and senior leadership to ensure timely resolution.
• Maintain team staffing via headcount management and collaborate with Talent Acquisition on all recruiting efforts.
• Track and evaluate staff performance metrics, recommending and implementing process improvements to meet or exceed quality and efficiency goals.
• Collaborate with Human Resources and senior leadership to assess staff performance and conduct formal performance reviews.
• Facilitate ongoing staff development by coordinating continuous education with clinical training teams to meet performance and quality standards.
• Oversee team budget, managing resources and additional hours required to achieve targets.
• Provide feedback and assist with process improvements aimed at enhancing operational efficiency.
• Manage production queues and troubleshoot operational issues to ensure departmental goals align with budgetary expectations.
• Contribute to strategic planning and leadership initiatives, working closely with management to achieve long-term goals.
• Ensure adherence to Department Operations Policies (DOP) and Procedures, as well as all corporate policies.
• Collaborate on cross-functional teams to support company-wide goals and initiatives, ensuring alignment with clinical, operational, and leadership teams.
• Assist in planning, coordinating, and implementing quality management and improvement programs for the Clinical Operations service line.
• Ensure compliance with state and federal regulations.
• Collaborate with established committees to maintain and update current policies to reflect best practices.
• Exhibit strong customer service and communication skills in providing effective account support.
• Assist with processing patient reports as needed and compiling production records for investigative review and account servicing.

Preferred Qualifications

• BSN, BS in a related field, or equivalent experience
• Cardiac monitoring or a related field preferred
• Experience in employee development, clinical coaching
• Familiarity with regulated environments and quality assurance processes. FDA Medical Device industry experience preferred
• Exposure to EKG rhythms, arrhythmias, and rhythm disturbances preferred
• Proficient in MS Office applications (Outlook, Word, PowerPoint, Excel, Teams) at an intermediate level.