Manager – Clinical Process & Training Center of Excellence

Manager – Clinical Process & Training Center of Excellence

Requirements

• A minimum of a Bachelor’s Degree
• 4-6 years of related experience
• Strong communication and relationship building skills.

Responsibilities

• Develop, oversee, and maintain process architecture through Value Stream and Process Mapping.
• Measure process effectiveness through KPIs and metrics to ensure they meet business objectives.
• Review KPIs and/or conduct detailed analysis of current business processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams to understand their process needs; advise and support appropriate changes and updates and ensure successful implementation of process changes.
• Support process development for clinical system implementations.
• Support process management and development within service delivery departments and teams.
• Lead and/or execute change management & training strategies to support process enhancements.
• Support strategic sponsor partnerships bridging processes.
• Work with Quality Assurance and HR to develop an organizational training framework, assess training gaps and create organizational plans to fill gaps.
• Lead and/or oversee the development of clinical research professional development training initiatives and programs.
• Oversee the development of role-specific training curricula and delivery of training, both general and role-specific, to employees on new processes and supporting tools.
• Provide training and leadership in process development, management, and PDAC cycle.
• Liaise with Quality Assurance to align on QMS strategy, framework, and expectations and drive expectations throughout the service delivery team.
• Develop Process Governance ensuring processes are aligned with strategic goals.
• Ensure process standards and requirements are met in the update and development of processes prior to QMS submission.
• Enable a quality culture by driving the continuous process improvement cycle within CLS.
• Prepare and present detailed reports on process improvement initiatives and outcomes.
• Stay up to date with industry trends, regulations, and best practices and adopt these within service process improvement.

Preferred Qualifications

No preferred qualifications provided.