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Manager – Commercial Delivery
| Company | Okta |
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| Location | Toronto, ON, Canada |
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| Salary | $144000 – $216000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 10+ years of experience in post-sales delivery roles, with a strong focus on delivering professional services to customers.
- 5+ years of direct experience in people management, including coaching, mentoring, and developing high-performing teams.
- Proven experience in customer-facing positions such as Professional Services Manager or Business Development roles, ideally within a technology or consulting organization.
- Demonstrated expertise in managing and mitigating project risks and critical path dependencies, particularly for large-scale enterprise projects.
- Extensive, hands-on experience with project management methodologies and tools.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with clients, cross-functional teams, and senior leadership.
- B.S./B.A./M.S. degree or equivalent practical experience in a related field.
- PMP certification is strongly preferred.
- Up to 25% travel may be required to support client engagements and project needs.
Responsibilities
- Lead, mentor, and develop a team of professional services project managers, ensuring they have the tools, knowledge, and support to deliver exceptional service to our clients.
- Oversee project manager performance on planning, execution, and delivery of client projects, ensuring that they are completed on time, within scope, and the highest quality standards.
- Manages client relationships, ensuring successful implementation of Okta’s solutions, timely delivery of projects, and alignment with customer business goals.
- Continuously refine and improve internal processes, methodologies, and tools to enhance the efficiency and effectiveness of the professional services team.
- Set clear objectives and KPIs for team members, provide regular performance feedback, and support professional development opportunities.
- Handle complex customer escalations and ensure that issues are resolved quickly and satisfactorily, maintaining strong customer satisfaction levels.
- Identify and mitigate risks that could affect project delivery. Develop and implement strategies for managing potential issues before they impact client relationships or project outcomes.
- Provide regular updates and reports on project progress, team performance, and client satisfaction metrics to senior leadership. Track and analyze project KPIs to ensure that delivery meets expected outcomes.
Preferred Qualifications
No preferred qualifications provided.
