Manager – CRM System Administration – Db&T
| Company | Veolia |
|---|---|
| Location | Milwaukee, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 7+ years of experience in CRM administration, preferably with Salesforce with 3+ years in a leadership or management role within IT or CRM teams.
- Proficiency in Salesforce configuration, customization, and maintenance.
- Experience with Salesforce declarative tools (Flow, Lightning App Builder, etc.).
- Basic understanding of Apex and Lightning Web Components.
- Familiarity with data management and integration tools.
- Strong leadership and team management abilities.
- Excellent problem-solving and analytical skills.
- Effective communication skills (both written and verbal).
- Ability to manage multiple projects simultaneously.
- Understanding of CRM best practices and trends.
- Ability to translate business requirements into technical solutions.
- Proficiency in data analysis and reporting.
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
Responsibilities
- Design, develop, configure, and maintain CRM systems.
- Implement system changes, troubleshoot issues, and execute CRM initiatives, including low-code application development.
- Perform system analysis, testing, and optimization to ensure efficient use of CRM resources.
- Manage database policies, develop and enforce standards and procedures.
- Lead logical and physical CRM design processes.
- Maintain CRM security and implement new programs.
- Oversee and guide a small team of CRM professionals.
- Distribute assignments, monitor projects, and resolve disputes among team members.
- Conduct performance evaluations and provide mentorship to staff.
- Manage CRM policies and operations.
- Monitor CRM system performance and recommend improvements.
- Research and evaluate emerging CRM technologies and process applications.
- Plan for system capacity, expansion, and integration of related systems.
- Identify, select, and integrate new CRM applications.
- Consult with users and managers to determine software or system functional specifications.
- Provide user support, addressing problems and complaints from various stakeholders.
- Recommend service upgrades and improvements based on user needs and system performance.
- Document all CRM initiatives and system changes.
- Prepare reports for management on system performance, capacity, and strategic recommendations.
- Write specifications for CRM applications and ensure proper installation.
Preferred Qualifications
- Additional Salesforce certifications preferred (e.g., Sales Cloud Consultant, Service Cloud Consultant)