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Manager Customer Service

Manager Customer Service

CompanyGraybar
LocationMilwaukee, WI, USA
Salary$83000 – $83000
TypeFull-Time
DegreesAssociate’s
Experience LevelMid Level, Senior

Requirements

  • SAP and Microsoft Office experience
  • Supervisory and leadership skills; ability to motivate and support a team
  • Problem solving and conflict resolution skills
  • 3+ years experience required
  • 2 year degree preferred

Responsibilities

  • Assist the Branch Manager in managing resources within the branch
  • Supervise and mentor customer service, administrative, warehouse, and transportation functions
  • Staff all service and administrative functions and monitor performance of related employees
  • Implement customer-facing service solutions and e-commerce solutions
  • Set branch schedules, establish procedures, and resolve service failures
  • Collaborate with Branch Manager in managing profitability, expenses, and assets

Preferred Qualifications

  • 2 year degree preferred