Manager – End User Services Operations

Manager – End User Services Operations

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• A minimum of 10 years of experience in IT and managerial roles.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Experience with IT service management frameworks (e.g., ITIL).
• Experience solving business problems with technology solutions.
• Strong problem-solving and analytical skills.

Responsibilities

• Develop and execute a comprehensive technology strategy that supports VG’s business goals and objectives, and delivers on client expectations and business needs.
• Lead and manage a team of IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.
• Oversee the design, development, and deployment of technology solutions, ensuring they are scalable, secure, and cost-effective.
• Collaborate with business leaders, VG Corporate IT, and other stakeholders to identify technology needs and opportunities for improvement.
• Manage technology budgets, ensuring efficient allocation of resources and cost control.
• Implement robust security protocols and practices to protect the organization’s technology environment from threats and vulnerabilities.
• Work closely with clients to understand their technology requirements and provide tailored solutions that meet their needs.
• Ensure and supervise the secure and effective operation, and physical tracking of all computer systems, related applications, hardware, and software.
• Oversee all ongoing activities related to the development, implementation, maintenance, and governance of the organization’s policies and procedures.
• Oversee IT daily operations (Service Desk, Assets, Inventory, New hires, endpoints, etc.)
• Oversee design, estimation, and execution of project work plans, revising as needed to meet changing needs and requirements.
• Implement a robust business continuity strategy and ensure systems can meet capacity requirements and service level agreements (SLAs), including availability, return to operations, and recovery point objectives.
• Ensure clear communications with cross-functional team leaders, executive management, and third-party providers.

Preferred Qualifications

No preferred qualifications provided.