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Manager III – Technical Product Support
| Company | Applied Materials |
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| Location | Hillsboro, OR, USA |
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| Salary | $80000 – $110000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s Degree
- 7 – 10 Years of Experience
Responsibilities
- Manage completion of assignments, projects and programs arising from customer issues with Applied products.
- Ensure correct assignment of engineers to customer and product.
- Review and monitor action plans to close issues to ensure customer satisfaction.
- Generate region-wide or global report to highlight customer top issues and action plans to close.
- Influence Engineering to prioritize and close customer related design issues.
- Support GPS in the generation of documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans.
- Present to customers.
- Assist Sales & Marketing in responding to Customer specials, RFQs and technical presentations as needed.
- Ensure that customers are appraised of technical improvements available for the installed base.
- Interface with CAT and Engineering to troubleshoot process design and hardware design related issues.
- Lead multi-tool ramp installation support at remote sites.
- Ensure all team members are up to date with required training including safety training, and Technical Development of engineers, supervisors and managers.
- Lead evaluation programs including customer communications, creation of taskforce, assignment of resources, program management of all aspects of the technology penetration, and leveraging other/ non-BU resources, as required.
Preferred Qualifications
No preferred qualifications provided.
