Manager – Infrastructure Engineering

Strong foundational knowledge of IT infrastructure, networking, storage, and enterprise software.
Excellent communication and collaboration skills to work with multiple business units.
Strong organizational skills, with the ability to coordinate multiple stakeholders and manage competing priorities.
10+ years of experience as IT Infrastructure Operations Manager.
10+ years of experience of managing people.
10+ years of experience in planning, coordinating, executing technical projects.
Proficiency with project management tools (JIRA, Confluence, Atlassian, ServiceNow).

Manage team of Infrastructure Engineers for day-to-day operations.
Lifecycle management of infrastructure across both datacenters and remote offices.
Capacity planning of infrastructure to align with the business growth and expansion requirements.
Lead special projects and strategic business initiatives from mergers and acquisitions.
Planning, coordination, and execution of the datacenter and remote office builds and expansion.
Identify and document dependencies for future infrastructure improvements and develop roadmaps.
Manage internal and external audits of datacenters and remote offices to ensure adherence to SLA of compliance and regulatory requirements.
Travel to various remote offices and datacenter is required.
Act as the primary point of contact between IT infrastructure, business units, compliance teams, and leadership.
Partner with networking, storage, and enterprise IT teams to ensure that the underlying infrastructure adherence to SLAs and business requirements.
Manage documentation repository for operations, including dashboard reporting of key performance indicators for the infrastructure.
Utilize JIRA, Confluence, Atlassian, and ServiceNow to track project milestones and maintain documentation.